Frequently Asked Questions

Why Should I Order through your Website, isn't it easier if I just call you? 

There are many advantages for both you and us if you order online.  Below is a few advantages:

• Depending on order volume, it can take as much as 2 days for us to be able to manually enter orders into the computer system that are received by phone, fax or email.  If you order online all of your information is already in the system, all we need to do is check the info for error, make any adjustments necessary, then print, pack and ship the order.  This means your order can be processed in minutes instead of days.
  
• There is a much greater chance of errors in your order if we take them over the phone, fax or email because they are written down by hand then retyped by hand into our computer system. When you order through our online system you have a chance to verify that your order is correct before you ever submit the order for us to fulfill.  Ordering online eliminated 90% of common errors.
  
• When your order is submitted online all of your data is encrypted with the same standards that banks use.  There is a much greater chance of your credit card number being stolen if you are reading it over the phone, emailing , or faxing it.  Submitting your credit card online is the safest method of giving us your credit card information.

What do I do if you don't have the part I need listed on your website?

We are trying hard to get all of the parts for the 1967 - 1973 Mercury Cougar listed on our website, but in the mean time, if you need something that is not listed on the website, order as much of your order as possible through our online store. During checkout, in the comments section, enter a list of the parts you need that are not on our website, and whether you want us to just add them to your order and charge you or if you would like us to contact you first.  This guarantees accuracy in your information and ensures that your information is transmitted to us in the most secure manner. 

 Do you ship to APO/FPO Addresses?

We are more than happy to ship to APO/FPO addresses.  Please remember that only USPS can deliver to these addresses so what you are ordering must fit within the guidelines for the USPS Military Mail Shipping Rules.  These rules can be found at http://www.usps.com/supportingourtroops/.

 Military personnel overseas may also want to check with the local American Car Club.  Many of them regularly ship items out of the US and are more than willing to include your parts as well.

Do you have a Printed Catalog?

We do not currently have a printed catalog.  We are trying hard to get all of our parts listed on our website, since we feel that this is the most effective source of information as we can have more detail, better pictures and can update the information much easier.